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Delivery Information

Make sure your Gifts reach you or your Recipient in Time!

How We Work

We only work 5 business days and not weekends, if you order your gifts at the weekend please be aware that your order will be processed the next business working day (Monday) Unless its a Bank Holiday then it will be processed the following day and this will not count towards our personalised gifts lead times.

* Please Note all orders placed before 12pm will go into production the same day, all orders after 12pm will be classed as the next working day.

Important Delivery Information

Public Holidays

Our delivery cut off point for ensuring your gifts reaches you in good time for Easter, Mothers day, Fathers day or Christmas will be 14 days to guarantee delivery in time for these key seasonal dates. This will help the team to have the necessary time to prepare your personalised order and be despatched on time. Please ensure that you read the product lead times for the gift you purchase, to determine if your order will be complete and delivered in time for those key dates. We are unable to accept any responsibility if you order after the cut of point and fail to receive your order in time for those key holiday dates.

* Please Note all orders placed before 12pm will go into production the same day, all orders after 12pm will be classed as the next working day.

For All Occasions

Our delivery cut off point for ensuring your gifts reaches you in good time for Birthdays, Weddings, Engagements, Anniversaries and Christenings will be 14 days to guarantee delivery in time for these key seasonal dates. This will help the team to have the necessary time to prepare your personalised order and be despatched on time. Please ensure that you read the product lead times for the gift you purchase, to determine if your order will be complete and delivered in time for those key dates. We are unable to accept any responsibility if you order after the cut of point and fail to receive your order in time for those key holiday dates.

* Please Note all orders placed before 12pm will go into production the same day, all orders after 12pm will be classed as the next working day.

Free Shipping

How Much Will It Cost?

If the product you are purchasing is stated free delivery then their will be no charge applied for delivery of your purchase. However if purchasing from outside the United Kingdom then a delivery charge will apply.

How Long Will It Take?

Orders are normally delivered within 3-5 working days.

UK Standard Delivery

Orders to be delivered to most UK mainland addresses (excluding the Scottish Highlands and Islands) using our Standard Delivery option is £3.95. Most deliveries will require a signature, therefore please ensure that there will be someone available to sign for the parcel at the delivery address you choose. The deliveries are Monday to Friday 9am till 6pm (excluding public holidays). If a parcel is returned to us because the courier has been unable to obtain a signature, there may be an additional charge to have your parcel redelivered.

How Long Will It Take?

Orders are normally delivered within 3 to 5 working days.

UK 24 Hour Delivery

How Much Will It Cost?

Orders to be delivered to a UK mainland address using our GiftPrezzy delivery option are charged at a flat rate regardless of the volume and weight of the order. GiftPrezzy delivery costs £6.95 per order. Most deliveries will require a signature, therefore please ensure that there will be someone available to sign for the parcel at the delivery address you choose. The deliveries are Monday to Friday 9am till 6pm (excluding public holidays). If a parcel is returned to us because the courier has been unable to obtain a signature, there may be an additional charge to have your parcel redelivered.

How Long Will It Take?

All GiftPrezzy delivery orders placed before 12pm are despatched the same day, and any orders placed after are then despatched the next working day. GiftPrezzy delivery orders are given priority over orders with Standard delivery. Exceptions on Personalised Gifts, please refer to lead times on Personalised Gifts.

UK Tracked (Next Day) Delivery

How Much Will It Cost?

Orders to be delivered to a UK mainland address using our GiftPrezzy delivery option are charged at a flat rate regardless of the volume and weight of the order. GiftPrezzy delivery costs £10.95 per order. Most deliveries will require a signature, therefore please ensure that there will be someone available to sign for the parcel at the delivery address you choose. The deliveries are Monday to Saturday 9am till 6pm (excluding public holidays). If a parcel is returned to us because the courier has been unable to obtain a signature, there may be an additional charge to have your parcel redelivered.

How Long Will It Take?

All GiftPrezzy delivery orders placed before 12pm are despatched the same day, and any orders placed after are then despatched the next working day. GiftPrezzy delivery orders are given priority over orders with Standard delivery. Exceptions on Personalised Gifts, please refer to lead times on Personalised Gifts.

International Shipping

Please email the team for an International delivery quote before you place your order.

How Much Will It Cost?

Orders to be delivered outside of the United Kingdom will be charged on weight of the parcel per order at the standard rate offered by our courier.

How Long Will It Take?

Delivery times will vary according to the delivery network in the country of destination and any customs or import procedures.

Any approximate guide to deliveries outside the UK:

Europe - 7 to 14 working days
USA and Canada - 10 to 18 working days
Far East and Australasia - 10 to 18 working days
Rest of World - 10 to 18 working days

Personalised Gifts Lead Times

Please take into consideration your gift personalisation lead times when ordering your gifts with us. Please add these lead times on with your chosen method of delivery time.

Dispatched Times

Engraved, Printed, Embroidered and Candles – will be dispatched between 1-3 days*

Ceramic & Printed Glass – will be dispatched between 3-5 days*

* All orders placed before 12pm will go into production the same day, all orders after 12pm will be classed as the next working day.

Lead Times

Engraved, Chocolate, Teddies, Cards, Dye-Sub Mugs, Embroidered* – if ordered before 12pm item will be dispatched the same day, if order is placed after 12pm item will be despatched the next day.

Printed Items & Candles* – are not available for next day delivery but will be marked as express delivery (dispatched between 1-2 days and delivered the next day via courier).

Ceramic & Printed Glass *– are not available for next day delivery but will be marked as express delivery (dispatched between 3-5 days and delivered the next day via courier).

* Please Note - Orders that contain more than 3 items with different processes cannot be guaranteed Next Day or Express delivery.

* Please Note - Deliveries to Southern Ireland and Northern Areas of Scotland are dispatched via a two day service.